FAQ

Returns Policy:

--We accept returns within 30 days, unless otherwise stated on the product page.
--Clearance items can only be returned for store credit.
--Non-returnable items are stated on the item page, and include the Convention Souvenirs, Clearance Surprise Box, and Convention Surprise Box. 
--Please contact us if you have a defective item.


Email: sales@offworlddesigns.com


Phone #: 815-786-7080
or Toll Free: 1-800-900-9056.

 

Our Office Hours are - Monday-Friday 8:00 am to 5:30 pm Central Standard Time


If you have any questions, you may chat with one of our friendly staff and they’ll be happy to talk you through your return, or contact us via email, and we’ll respond to any questions you have within the same day or the next business day.


When you contact us, please share with us why you’re returning your item(s) so we can better help you in the future, by improving our product, website, shipping, customer service, etc.


Your opinion is important to us.

 

Q: When will I get my order?

A: Orders are shipped within 3 days via Priority Mail or UPS. If we’re out of a shirt or size, or getting ready to reprint that design, we will contact you to explain the delay. 

 

Q: How long will it take to get my order?

A: US ORDERS

We are in the far west Chicago suburbs, so if you are on the east coast you'll get your order in about 1-3 days via UPS. If you're on the west coast, it will take about 2-4 days via UPS. For Postal shipping it will take about 4-5 days.

INTERNATIONAL ORDERS

Your international order will normally take about 7-10 days to arrive depending on your distance from the US; however, in some cases your package can take up to 20 days.

 

Q: When is my credit card charged?

A: We charge your account as soon as your order is placed.

 

Q: OOPS! I ordered the wrong shirt! How can I get the right one?

A: Contact us via phone or email and explain the situation. We will have you send us back the incorrect shirt with a check for shipping or we will discuss shipping. 

 

Q: What are the dimensions of your shirts?

A: Click here for Shirt Sizing