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--We accept returns within 30 days, unless otherwise stated on the product page.
--Clearance items can only be returned for store credit.
--Non-returnable items include Convention Souvenirs and Clearance Surprise Boxes.
--Please contact us if you have a defective item. email:
Phone: (815) 786-7080
Our Office Hours are - Monday-Friday 8:00 am to 5:30 pm Central Standard Time
If you have any questions, you may chat with one of our friendly staff and they’ll be happy to talk you through your return, or contact us via email, and we’ll respond to any questions you have within the same day or the next business day.
When you contact us, please share with us why you’re returning your item(s) and a photo if item is defective so we can better help you in the future, by improving our product, website, shipping, customer service, etc.
Your opinion is important to us.
All information collected on this site will be kept strictly confidential and will not be disclosed to a 3rd party. Any information you have provided will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions or concerns, please contact us.
Orders will be shipped via Priority Mail. FedEx or UPS within 3 business days after the order is placed. If we’re out of stock, but about to print more of an item, we’ll contact you to explain the delay.
We are near Chicago, so if you're on the east coast you'll get your order in 2-3 business days after we ship.
If you're on the west coast, it will take about 4-5 business days after we ship.
With UPS you DO NOT count the day that it shipped as one of the shipping days (ie: order ships on Monday to CA, you should have it by Friday)
If you want to have your order by a particular date it is best to order well before that date to ensure you will receive it by that date, and make a note of this date in the order notes.
Note: Delivery dates on Ground shipments are not guaranteed, especially near the holidays.
Your international order should take about 6-10 days from the date it shipped to arrive depending on your distance from the US; however, in some cases your package can take up to 20 days.